Terms And Conditions

  • By visiting our website and making a purchase, you are agreeing to all the terms and conditions guiding the provision of our services.
  • TNC will only provide the services, styles, length and colour listed on the website.
  • TNC will not take custom orders outside the standard wigs available to pre-order on the website. Alternative styles and ALL COLORED wigs will be made and released every 6-8 weeks in our READY-TO-WEAR SERIES
  • Ready-To-Wear Series would be first come first serve. TNC will not reserve a unit for a client 
  • TNC will not color hair provided by other vendors. Color services will only be at the discretion of TNC from the Ready-To-Wear Series
  • There will be no pickup service even for local residents. All clients MUST pay for return shipping. Local clients can schedule an uber pick up at agreed times. TNC no longer has the capacity to hold on to clients wig for pickup at their convenience. 
  • All payments are final! There will be NO REFUND OR EXCHANGE on products & services rendered.
  • TNC Wigs are constructed on weaving or ventilated caps with adjustable strap in sizes S M L. Refer to the CHARTS SECTION for proper sizing. 
  • Products including tools and styling products have gone through quality control to ensure they are in perfect condition and/or functioning before shipping
  • TNC will not be responsible for ill-fitting units due to improper head measurement by client
  • TNC will not cut out the lace on any unit for the client. Its recommended that the client cuts the lace off while wearing the unit to align properly with their hairline.
  • Please give up to 4 WEEKS between order placement and completion of your order. Ready to ship pre made wigs will require 1 WEEK from processing to shipment. THIS DOES NOT INCLUDE SHIPPING TIME OR HOLIDAYS.
  • Pricelist is subject to change anytime and will be communicated to clients when any updates are in effect. Orders taken before price change will maintain its previous price.
  • All taxes, shipping costs and custom charges are incurred solely by the client. TNC will not be responsible for any custom or additional charges after wig is sent out.
  • The price of each unit includes the cost of the bundles, closure/frontal, bleaching knots, lightly plucked hairline, wig construction, styling, wig security and packaging. Shipping will be calculated at checkout.
  • All TNC bundles, closures and frontals are washed and conditioned properly before the construction of the units.
  • Once an order is placed, the client has 24 hours to make changes or cancel order (via email). Any changes after 24 hours will not be acknowledged. THERE ARE NO EXCEPTIONS!
  • TNC reserves the right to revoke or cancel any order at our discretion if the circumstances surrounding the relationship is not befitting.
  • TNC will not be responsible for any delays by the postal service. They are a separate business entity from TNC. Tracking information will be provided once your unit is shipped out. Please call the postal service customer service if you are experiencing any delay.
  • Clients are advised to read the TERMS & CONDITIONS AND F.A.Q in the CUSTOMER SERVICE SECTION thoroughly before proceeding to make any purchase.